For Montreal customers, SAQ will keep your order free of charge for a 2-week period from the moment the order was placed. For Quebec City customers, the SAQ will keep your order free of charge for a one-month period from the moment the order was placed.
If you fail to pick up your order in-branch in a timely manner::
When an order was not picked up, a $9.20 per case fee will be charged by the SAQ to the customer. However if there is a valid reason preventing the customer from picking up an order in a timely manner, the customer should contact us so that we can make an arrangement with the SAQ.
When picking up your order:
Once you have been contacted by the SAQ, you must pick up and pay your order at the selected branch.
When picking up your order, you must always check if you received the products you've ordered. If there is a mistake, don't take possession of the bottles and contact us as soon as possible to avoid charges.
What should I do if one or more bottles are corked?
If one or more bottles are corked, the customer can return the goods to the branch within one year from the date of purchase, with a proof of purchase on hand. A refund will be issued to the customer by the SAQ in the form of a credit note.
You must send your request to a SAQ branch or to the Montreal Customer Contact Centre at (514) 254-8686.
What should I do if I don't like the wine I ordered?
In the case of non-defective bottles, no return or refund will be accepted.
You request has been received, we will communicate with you as soon as this wine becomes available.